Refund policy

SYNAR – Return, Exchange & Refund Policy

At SYNAR, we are committed to providing premium-quality products. Please read our policy carefully before placing your order.

Exchange Policy

We offer exchange only. We do not offer returns for refunds.

You may request an exchange if:

  • The product received is damaged or defective.
  • You received the wrong item or incorrect size.
  • The exchange request is made within 3 days of receiving your order.
  • The product is unused, unwashed, and in its original condition with all tags and packaging intact.

No Return Policy

We do not accept returns for:

  • Change of mind.
  • Refund requests.
  • Minor color variations due to screen displays.
  • Incorrect size ordered by the customer (unless the wrong size was shipped by SYNAR).

Refund Policy

As we follow an Exchange-Only Policy, refunds are not provided once an order has been delivered.

Refunds will only be processed if:

  • Your order is cancelled before shipment.
  • The ordered product is unavailable and cannot be fulfilled.
  • An order cannot be delivered due to reasons attributable to SYNAR.

Approved refunds, where applicable, will be processed to the original payment method within 5–7 business days.

Exchange Process

To request an exchange:

  1. Contact our customer support within 3 days of delivery.
  2. Share your order number along with clear photos or videos (if the item is damaged, defective, or incorrect).
  3. Once the request is approved, our team will provide exchange instructions.
  4. After the original item passes quality inspection, the replacement item will be shipped.

Exchange Eligibility

Products must:

  • Be unworn and unwashed.
  • Have all original tags attached.
  • Be returned in their original packaging.
  • Show no signs of use, stains, damage, perfume, or alterations.

SYNAR reserves the right to reject exchange requests that do not meet these conditions.

Non-Exchangeable Items

The following items are not eligible for exchange

  • Products purchased during clearance or final sale.
  • Gift cards.
  • Products damaged due to misuse or improper care by the customer.

Contact Us

If you have any questions regarding your order or wish to request an exchange, please contact our customer support team with your Order ID and relevant details.

Thank you for shopping with SYNAR